Privacy policy

At Heads On we are committed to protecting your privacy online. We protect any personal information you give us while you use our website.

  • What information do we collect?
  • How do we use your information?
  • How we use cookies
  • Under 16
  • Accessing and updating your personal information
  • Changes to this policy

This policy is written in accordance with the Data Protection Act 1998. We are registered under the Act as a Data Controller under number Z9367201. If you have any questions about it, please contact the Information Governance team at Sussex Partnership NHS Foundation Trust, Trust HQ, Swandean, Arundel Road, Worthing, West Sussex, BN13 3EP, email, or telephone 01903 843000.

By continuing to use this Website you are agreeing to the terms of this privacy policy.

What information do we collect?

Personal information is any information that can be used to identify you. For example, it can include information such as your name, date of birth, email address, postal address, telephone number, fax number and credit/debit card details, as well as information relating to your health.

We collect personal information when you ask about our activities, register with us, (for example, registering for event updates), order products and services, (such as publications and email newsletters), seek assistance, (i.e. by emailing our fundraising team), make a donation to us, or otherwise give us personal information.

For non-personal information such as IP address (the location of the computer on the internet) and cookies, please see Website analysis below.

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How do we use your information?

We use your information in the ways set out below unless you are specifically notified otherwise.

We use your personal information to give you the information, support, services, or products you ask for. We may also use your information for administrative purposes, to let you know about changes to our services or policies, to create a profile of your interests and preferences and, if you agree, we may also use your information to send you communications about our work and how you can help us to help you, for example, information about our campaigns, volunteering and fundraising activities.

We will not sell your details to any third parties but we may sometimes share your information with Sussex Partnership NHS Foundation Trust, our charity Corporate Trustee under whose policies we operate. In addition, from time to time we may exchange your personal information with other organisations for the purposes of fraud and credit risk reduction. In these circumstances we always require strict compliance with our instructions and, in the case of third party organisations, require that your personal information is not used for their own business purposes.

We will always seek your consent to the use of your personal information by giving you the option to say ‘no’ to its use. In the case of sensitive personal information, we will ask you to indicate your express consent in allowing us to use it, which may involve one of the following methods: giving us your permission verbally; ticking a box; clicking an icon; sending an email; submitting a form; or subscribing to a service. When we seek your consent to using your personal information, we will tell you what we want to use it for and, other than as described in this policy, we won’t use it for any other purpose.

Heads On is responsible for collecting your personal information. Any information we collect is stored and processed in the UK, where this is not the case, we will inform you and where appropriate, seek your consent. Other than as set out in this policy or as required by law, your personal information is not shared with third parties or used in any other way uness you agree.

When we collect your personal information we use strict procedures and security features to prevent unauthorised access. However, no data transmission over the Internet is 100% secure. As a result, while we try to protect your personal information, Heads On cannot guarantee the security of any information you transmit to us and you do so at your own risk.

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How we use cookies

Heads On uses cookies to give you a more personalised web service. To see how we use cookies, what they are, and which ones we use please go to our How we use cookies page. This page also includes instructions on how to disable cookies if you don’t want them to be used.

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Under 16

If you are 16 or under, you must get your parent/guardian’s permission before you provide any personal information on the Website. If you do not have permission, you are not allowed to give us your personal information.

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Accessing and updating your personal information

You can ask us what information we hold about you by contacting us at the above address. Please keep your information up to date by letting us know of any changes at the above address.

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Changes to this policy

We may change our privacy policy from time to time so please check back periodically.

This policy was last updated October 2014.

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How you can help

Whether you make a donation, attend an event or fundraise for us, every penny will help make life better for people with mental health problems.