Accessibility statement
Accessibility statement for https://www.headsoncharity.org
This accessibility statement applies to the Heads On website (https://www.headsoncharity.org). It does not cover other subdomains or external links, which may have their own accessibility statements.
Heads On and Sussex Partnership NHS Foundation Trust are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
How you should be able to use this website
We want as many people as possible to be able to use this website. You should be able to:
- change colours, contrast levels, and fonts using your browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver)
We also make the website text as simple as possible to understand.
AbilityNet provides advice on making your device easier to use if you have a disability.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
- Images: Some images on our pages do not have suitable descriptions, which means that users of assistive technologies may not have access to image-related information. This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content)
- PDFs: Some of our PDF documents are not accessible to screen readers due to missing document structure and text alternatives. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships)
- Videos: Some older videos published before 23 September 2020 do not have captions. This fails WCAG 2.2 success criterion 1.2.2 (Captions (Prerecorded))
Other parts of the website that are not fully accessible
These include:
- links to websites or software that we do not own or manage and so cannot guarantee their accessibility
What we're doing to improve accessibility
We are actively working to address the non-compliances and improving the accessibility of our website through regular reviews and updates.
Alternative formats
If you need information in a different format, such as accessible PDFs, large print, Braille, audio recording, or easy read, please contact us at:
Email:
Please include in your message:
- the web address (URL) of the content
- your email address and name
- the format you need (e.g., Braille, large print, BSL, etc.)
Preparation of this accessibility statement
This statement was prepared in September 2025.
The website was last tested in September 2025 against WCAG 2.2 AA standards using a combination of automated tools and manual testing by an external auditor and our internal team.
Feedback and contact information
We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact us using the feedback form at the end of this page or email us at
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations').
If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
